Frequently Asked Questions
KEY EVENT INFORMATION
Opening Hours:
– Friday 14th May 2021: 8:30am – 4:00pm
– Saturday 15th May 2021: 8:30am – 5:00pm
– Sunday 16th May 2021: 8:30am – 4:00pm
Tickets available online only: Click here to purchase.
– Adult Single Day: $15
– Adult 3 Day Pass: $18
– Seniors Card Single Day: $12
– Seniors Card Three Day: $15
– Children Under 16: FREE*
Every person attending the event must be registered, including children.
TICKETING HELP:
Resend tickets – click here
Other ticketing help – click here
Venue:
Reid Park, Boundary Street, Townsville, QLD, 4810
Is this event COVID Safe?
This event is running under a COVID Safe Event Plan approved by the Townsville Public Health Unit. All patrons will need to abide by the COVID Safe rules as set out to attend this event. All patrons will need to pre-purchase their tickets online and complete a short COVID Safe questionnaire. If you do not pass the questionnaire or do not wish to comply with the COVID Safe rules, then you will not be permitted within this event. It is illegal to supply false information.
Can I purchase tickets at the event?
No, due to COVID Safe practices, all tickets must be pre-purchased online. Click here to purchase tickets.
Why are tickets only available online?
Tickets are only available online to reduce contact points and to record patron contact details in line with COVID tracing requirements. This is the new normal and a requirement under COVID Safe Event Plan. Click here to purchase tickets.
Do children need a ticket?
YES, every person, adult or child attending this event must purchase a ticket and register their details, in line with the COVID Safe Event Plan. Children are free to attend when accompanied by an adult, but they still MUST be registered. Click here to purchase tickets.
Do carers to a Companion Card Holder have to pay?
A paid or unpaid assistant or carer assisting the holder of a current Companion Card are admitted FREE. Click here to purchase tickets.
What discount cards do you accept?
This event offers discounted entry to people with a valid Seniors Card, Seniors Card +Go, Seniors Business Discount Card, Veteran Affairs Card, Pension Concession Card (Aged only) and Companion Card holders. Tickets are only valid when shown with the valid Card. Click here to purchase tickets.
Can I get a multiple day ticket?
Yes, there are multiple day tickets available at a discounted cost. Please note all patrons (including children) must register due to COVID-19 contact tracing requirements. Click here to purchase tickets.
What if I can’t purchase tickets online?
Unfortunately this is a new requirement under the COVID Safe Event Plan to allow this event to take place. If you are unable to purchase online, we suggest asking a family member or friend to complete the transaction for you.
I have not received my tickets?
Resend tickets – click here
Other ticketing help – click here
Can I use another persons ticket to enter the event?
NO, all tickets are final and contain individual COVID Safety questions. Data recorded against a ticket may be used for future COVID tracing requirements by the Public Health Unit. It is illegal to use another person’s ticket to enter this event.
How do I get to the event?
The event is held at the Reid Park, Boundary Street, Townsville, QLD, 4810. Click here for more details on parking and how to get there.
What are the opening hours?
Friday 8:30am- 4:00pm, Saturday 8:30am – 5:00pm & Sunday 8:30am – 4:00pm.
How do I get a copy of the Event Guide?
The Event Guide will be available at the event entrance.
Is there a list of exhibitors?
Yes, the list of exhibitors is available on this website, follow the links in the menu.
How do I know when the entertainment is on?
All entertainment running times are published on this website, follow the links in the menu.
Is there food available at the event?
Yes, there will be a number of different food stalls at the event.
Are pets allowed at the event?
No dogs or other animals are allowed within the event (excepting registered guide, hearing or assistance dogs). For details on conditions of entry, click here.
Can I smoke at the event?
No. Smoking (inlcuding e-cigarettes) inside the event precinct or within 10 metres of the event entrances is prohibited.
